Job Description
A client of Innova Solutions is immediately hiring for an
Outreach Specialist
Position type: Part time Contract
Duration: 18 months
Location: Remote (NY, TX. CO)
As an Outreach Specialist you will be responsible for
Providing free human-centered support — via phone and email—to help them get connected to training, information, and resources.
Job description
- Make outbound calls to support various to promote Senior Planet programs for various clients
- Offer personalized support to callers on Senior Planet’s multiple phone lines
- Promote Senior Planet programs and resources to all callers
- Help callers connect to low-cost internet services, as needed
- Use the Senior Planet approach to provide step-by-step technology guidance, as needed
- Respond to emails using established guidelines
- Contribute to Senior Planet Community, the company’s free social platform to share content with their peers
- Effectively utilize all job tools, including the telephony and customer relationship management systems, scripts and internal communication platforms
- Document all interactions thoroughly and accurately
- Complete assigned work during times of low call volume
- Complete all required trainings on time
- Follow all standard operating procedures
- Actively participate on-camera in team meetings
Ideal Candidate will have:
- High school diploma or GED required.
- 1 year of professional or volunteer experience working with seniors.
- 3 years of experience working in social services.
- Ability to successfully shift between types of work as needed (e.g. inbound calls, outbound calling campaigns, email responses, customer service, tech support).
- Ability to follow established procedures or search for creative solutions to issues/questions presented by callers that do not have an established procedure.
- Ability to clearly guide callers through the resolution steps.
- Ability to type accurately and at speed necessary to interact with callers.
- Empathetic, patient, curious, driven, outgoing, and able to handle difficult customers.
- Preferred candidates will speak English and Spanish.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Sonia
Sonia@innovasolutions.com
PAY RANGE AND BENEFITS:
Pay Range*: $21/hr - $22/hr
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of America’s Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications
Website :
Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws
Job Tags
Contract work, Temporary work, Part time, Work experience placement, Immediate start, Remote work, Worldwide, Flexible hours, Shift work,